Refunds, Returns & Cancellations Policy

1. Australian Consumer Law

Our policy operates in addition to the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

2. Change of mind

Because meals are perishable and are prepared and allocated to delivery cycles, we generally do not provide refunds for change of mind after the applicable order cut-off, preparation has commenced, or the order has been dispatched. Before cut-off, you may be able to change or cancel the relevant cycle according to your subscription controls.

3. Problems with goods

If a meal or delivery has a major or minor problem, is unsafe, materially damaged, missing, incorrect, or does not match its description, contact us promptly. Depending on the circumstances and your legal rights, we may provide a replacement, refund, credit, re-performance or other appropriate remedy.

Internal reporting timeframes help us investigate perishable-food issues, but they do not remove rights that apply under the ACL. Please report food-safety or delivery-condition concerns as soon as reasonably practicable.

4. Returns of food

For food-safety reasons, we generally do not require perishable food to be physically returned unless we specifically ask you to retain or return an item for investigation. We may ask for photographs, batch/label details, packaging or other reasonable evidence.

5. Subscription cancellation

Cancelling a recurring subscription prevents future cycles after the cancellation becomes effective. An order already past the relevant cut-off may still be charged and fulfilled unless we agree otherwise or the law requires a remedy.

6. Catering and Academy cancellations

Catering and Academy bookings may require deposits, prepayments or reserved capacity. The quote, booking confirmation or service agreement will state any specific cancellation or rescheduling terms. Where no special terms are stated, we will act reasonably having regard to food purchased, preparation already undertaken, staffing and venue or delivery commitments, subject to consumer law.

7. Refund method and timing

Approved refunds are ordinarily returned to the original payment method through Stripe unless another lawful method is agreed. Processing time can depend on Stripe and your financial institution.