Delivery & Cold-Chain Policy

1. Delivery eligibility

AfroFusionPlate delivers to eligible Australian locations. Availability is confirmed using the postcode or delivery-zone information available during registration, subscription or checkout. We do not guarantee service to every postcode at all times.

2. Delivery fees and windows

Delivery fees, if applicable, are shown or calculated based on your location and order. Refrigerated/frozen deliveries are carried out by Be Cool Refrigerated Couriers. Delivery dates and windows are estimates and may change due to logistics conditions. We may receive delivery-status information from Be Cool Refrigerated Couriers and provide customer updates where available, including by SMS through Ozibus.

3. Frozen transport

Meals are prepared for frozen delivery and handed to Be Cool Refrigerated Couriers for refrigerated/frozen transport using packaging and temperature-control arrangements appropriate to the delivery method. Frozen foods should remain frozen solid during transport and should be transferred to the freezer promptly after delivery.

4. Customer delivery responsibilities

• provide a complete, accurate and accessible delivery address;

• provide building, gate, access or safe-place instructions where needed;

• ensure someone is available or a suitable safe place is nominated where unattended delivery is permitted;

• retrieve unattended deliveries promptly and place meals in the freezer;

• keep your phone and email details current so delivery-status messages can reach you.

5. Unattended or missed deliveries

If you authorise safe-place delivery and Be Cool Refrigerated Couriers completes delivery at the nominated location, responsibility for prompt collection and storage transfers to you, subject to rights that cannot be excluded by law. We are not responsible for spoilage caused solely by a customer leaving a successfully delivered order unattended for an unreasonable period or failing to store it correctly.

If delivery cannot be completed because the address is incorrect, inaccessible or no authorised safe place is available, re-delivery or replacement may involve additional charges where lawful and reasonable.

6. Delivery condition issues

If an order arrives damaged, unsealed, thawed to an unsafe extent, missing items, materially late in a way that affects food safety, or otherwise appears unsuitable for consumption, do not consume affected items. Contact us as soon as practicable and retain photographs, packaging or other evidence if reasonably possible.

7. Storage after delivery

Place meals in a freezer promptly and store at approximately -18°C unless the label states otherwise. Follow meal-specific label instructions for best-before/use-by information, thawing, heating and consumption. Where website information and a product label differ, follow the product label and contact us if you are unsure.